rental car horrible with major staining. surprise deposit requests for $500.

Great price! The whole process was easy and smooth.

I was disappointed they had to charge my credit card 1800$ They also posted on my credit card the 500 holding charge. It should be held and not charged. I paid 40$ extra for exchange rates on my credit card which I did not expect to pay over and above the total of the invoice

Everything went very smoothly from start to finish. Counter Agent Kavel Smith was extremely helpful and courteous. One suggestion would be to wash the interior of the airport van. It looked like it was rained on inside!

The booking system did not seem to work well at all and they couldn't process the paperwork properly. Most problematic was the damage deposit, which is not a "hold" as it is with other companies, but was instead a charge, which would then be refunded. This is problematic when dealing with another currency as there is an exchange difference in a refund versus a charge which costs us money. When we complained about this we were told "its company policy" -- of course, why wouldn't it be? -- and then that our alternative was to pay $60 per day. It's just wrong. When checking out I asked to have a copy of the posting so I could be sure that it would be refunded, and I got some paperwork that did not show any amounts.

Waited over an hour to get the car Rude people and not willing to help just wanted to make extra money with insurance.