wary of such a discount being legit, but excellent outcome
Rob
Australia
Reviewed: Sat, Feb 9, 2019
About Europcar:10.0/10
We were upgraded on the car for no cost,, which made the rental experience great. Did opt for 3rd party car rental insurance, which was more economical than the agency or easycar.
Following the standard procedure to pick up the car, we were then informed at the final payment stage that there were additional charges. It took us an hour and a half to contact the car rental company for clarification, and they were unhelpful, saying they didn't know either. We are on a vacation, and no one has time to deal with such issues.
an option to be able to extend the rental was not a positive one. I did not extend in the end. I hired a car for 12 days and to extend was too much of a cost and hassle and yet there were loads of cars not on rent sitting in the yard..
About QEEQ:8.0/10
not sure what the price drop factor was the booking online worked fine, but it is always nice to be able to speak with people sometimes, after the fact.
Staff were helpful and we weee grateful for the upgrade
About QEEQ:10.0/10
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wary of such a discount being legit, but excellent outcome
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