Everything was great! Pick up at airport was really quick. Numbers and info provided in case of problems, everything spelled out clearly, return address clearly given. Return staff was great. Forgot sunglasses in car, Ken at Melbourne airport location offered to meet us at airport to get them. Had a small Kia that did have a funny rattle in engine and not much hill power, but no problems. Would rent again for sure!
Car was super and the staff were excellent, especially as they had no internet! Great customer service.
About QEEQ:8.0/10
I had an issue with the booking process so had to email to check the booking. Response was quick and helpful so full marks for customer service there too!
The staff at Adelaide Apex were extremely unhelpful. We had an issue, asked to speak to the manager, went in person and still not able to make contact. Extremely frustrating. We were forced to pay extra insurance on top of the insurance we had arranged (zero excess was included in our insurance).
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Apex highly recommended.
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