First, they extended a trip of less than 4 days to 5 days, and the official confirmation receipt was higher than the booked price. They insisted I sign it first before I could raise objections. When I requested intervention from the car rental platform, it hardly made any difference. Only after continuous demands did they change it back to 4 days. During a vehicle inspection, I was dissatisfied and asked for an upgrade. They only mentioned a $15 daily upgrade fee but didn't inform me about an additional fee or tax of about 200 yuan, which is outright robbery.

It was really unsatisfactory. The rental company made an error with the return location and charged extra for returning the car to a different location.

National is the designated supplier for our company. I have always used their cars when traveling to the US. This experience was no different from the previous ones, very pleasant.

Had the self serve machines which made it quick and easy.choice of car and colour,the kids like that. All too easy Perfect

Like: Collecting the car was super convenient.
Dislike: The car had a cracked wind screen which we only realized after we drove out about 30 min. We then had to drive back to change the car. But the change process was super quick and easy.