Given wrong vehicle!

Having had a vehicle from Fox the previous year that was insufficiently powered to get up to our ski area I specifically asked and requested a vehicle that was capable of being safe and adequate for what we were using it for. I specifically asked if our vehicle was an all wheel or 4 wheel drive vehicle. I was assured from the desk person that it was. I had no reason to question this because I was very specific in with my question. I was directed to a Toyota Forerunner and again assured it was an all or 4 wheel drive vehicle. It was adiquitly powered to get up to the ski area and did fine on dry roads but when we had a snow day we could not get up the hill. We got stuck in a potentially dangerous place part way up the hill. It was at that point that it became clear that we were given a two wheel drive vehicle not what we were told. This, unfortunately, put us in a dangerous position. I had to get the car back down the hill to a lower parking lot and get a ride from the ski mountain up to where we were staying. The car remained in that lower lot for several days being of no use to us. On the day we left for the airport we had to dig the car out of snowbanks created by the plowing of that lower lot. Fortunately, the roads that day were not snow covered and we were going downhill so we had no further issues. My complaint which I did send via email on Fox’s website was that I was specifically told that we had an all or 4 wheel drive car. We did not get what we were told we got. This put us without our knowledge, in a dangerous situation. I would have been ok to have been given a smaller vehicle with all or 4 wheel drive if a larger one was not available with those specifications.