good experience

A lot of unnecessary charges, took 1 hour to pick up the car.

When returning the car, the staff said the driver's seat was dirty and we had to pay for it. But it was already like that when we rented it. Since the staff member at pickup wasn't the same person when we returned the car, the return staff insisted it was our fault. The stains looked old and not recent. Since we were in a hurry to catch a flight, we negotiated and ended up paying 160 yuan instead of the 200 yuan they initially demanded. The staff asked for 160 yuan personally to handle the issue, and we didn’t get a receipt. It was a really unfortunate experience.

The efficiency was very low. Despite no queue, we were made to wait for an hour. There was no service at all, and the staff were unfriendly. After returning the car, we were charged two small fees, each less than 60 dirhams. The experience was very poor. We picked up the car half full and were asked to return it with a full tank, and it had been cleaned beforehand. We were inexplicably charged two small fees. Don't be lured by the cheaper prices; the subsequent strange charges add up to more than other international car rental companies.

Not good

Would have been good to have been escorted to pickup location. Had a little difficulty finding the car in the general pickup car park one level up and away from Arrivals. Wasn’t told to report into second rental office - was given number plate of car only.