ABSOLUTELY DISGUSTING WITH THE WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE

I didn't get the car that I booked online. The choice they gave me on the spot was to upgrade to a car that was so huge I wouldn't have been abled to drive it, or a smaller car that had a broken rearview miror and was absolutely disgusting. There was grease all over the car and was smelly. I logged in a complaint with the guy who gave me the car at your London office and he said he will speak to the head office to get me a refund or a discount on my order it was three days ago and I am still to hear from him. The most horrible experience of my life renting a car. Next time I will stick with Europcar or Avis!!! On top of everything I had to wait 45 mins to that car because they couldn't give me token to leave the car park.