Booked hire car, £28 for 5 days..... Too good to be true!! Add another £194 on pick up!!! Appalling

Random charges, including unnecessary insurance fees

Made a booking for unlimited mileage but was given limited mileage at check in. The proposed repayment of 1500 excess of 14-28 days isrediculously long.

mark on the counter was one of the most helpful staff I have come across in all the rentals companies I have ever used , he went out of his way to make it a very good rental experience, the pickup from the airport took a while but luckily I wasn't in a rush so I was ok with it but if I had have been it would be a different story. drop off meanwhile was great as the transport had just pulled up at the rentals place as I had finished returning the car

i didn't like the fact that they tried to sell me additional insurance , although I told them that I bought insurance from Easyrent during my booking. They said this is not their insurance and requires a lot of paper work if anything happens.

Not enough staff on arrival, very slow check in process despite there only being three people in front of me it took over an hour to collect the car! Staff complaining about everything all in all it was a total shambles!