MANCHESTER CAR RENTAL REVIEWS

I paid extra for a SUV or similar. I got a small 5 door Kia Stoic. This is NOT a SUV, various excuses were made. Take it or leave it but no refund. Paid for was a SUV to seat Five, that would be impossible in the provided vehicle. I returned the car three days early due to there being no parking available at the Hilton Carlton nor any parking available less than a thirty minute walk to the hotel. I went to the Edinburg airport (EDI) at approximately 7.30pm, no one at the rental return area. Closed at 7.00pm. There was no indication as to where to park, I took a wild guess. I photographed the interior and exterior. I went to the airport and asked the agent what should I do, answer, where I parked should be fine and throw the keys in the drop box. Over one week later, NOTHING. No contact, no email saying return was complete, no offer of refund for several days early return, NOTHING!

The whole process was easy and efficient. It was easier than I’ve done before in Spain

Easy to use platform with everything clearly explained

When picking up the car, they still tried to sell me insurance. Once I refused, their attitude immediately changed.

When picking up the car, they try to sell additional insurance. If you decline, their attitude immediately worsens. The vehicle provided was not of the same class as the one booked.

Very satisfied

Overall, it was efficient. However, they did try to upsell at pickup. I booked a Mercedes but was told I needed to pay extra for an upgrade, otherwise I'd get an Audi. They also repeatedly mentioned insurance and fuel. To get the car quicker, I agreed to their fuel option.

The car rental service was very smooth for more than a month without any issues. The car was in good condition, and the navigation system was also good.

Overall service was satisfactory.

The pick-up location has hidden charges and forces customers to purchase full insurance. Although they promised to refund the insurance fee after communication, the refund was never issued.

Convenient car pickup and excellent customer service.

Noticed we had a lot of luggage and upgraded our car!

Car was brand new. I didn't appreciate Europcar requiring staff to try to upsell to a more expensive car and take out insurance.

Satisfied

Staff very helpful explaining the breakdown of the cost and not pushing to buy additional insurance. Gave a discounted rate to upgrade from Peugeot 5008 to Volvo XC60. No regret for the upgrade.

Simple to use and seamless booking.

Didn't have a credit card so the cost increased considerably. No reason why a debit card could not be acceptable. Not surprised when you have a greedy bank involved.

This was second time I used this agent. Counter staff explained about the car situation. Although the car condition is not perfect good, counter explained to me that it functions well. The problem is only about the appearance. They marked all at the paper which didn't cause me any trouble when I returned the car.

it was great and will refer others

Pretty good.

The car was as expected but the counter staff were not. They tried to push me into extra insurance. Which I didn't need and indicated I could not get the car unless I agreed to the insurance. After I contacted customer service it was resolved. Not what you need after a 12 hour flight and need to make an appointment.

Worked fine.

The car had some lights that came on intermittently on the dashboard which staff said were due to a sensor. I would recommend this get fixed, there were no issues with the running of the car.

Good

The staff were very nice and didn't oversell.