Like: The car was good value and the service for booking in was efficient. Dislike: The collection of the car was slow and we were just left without a chance to check the car for problems before leaving the parking area.
I chose the full-to-full fuel policy, but the car wasn’t full when I picked it up. The shuttle bus is shared with Dollar, which resulted in a long wait. The bus was dirty, and the staff especially asked Chinese people for the return receipt, which felt racist and discriminatory. Although the price is competitive, I have to say that the overall experience with Thrifty is very poor.
“Fortunately, there was no one on line ahead of me at the counter. that made the process very easy”
About Thrifty:10.0/10
Car did exceed my expectations. I would have preferred to "skip the counter" and go straight to
the pick-up lot - which I usually do as a Thrifty Blue Chip Member
About QEEQ:10.0/10
I was unable to take advantage of a $30 "discount coupon" mentioned in a subsequent email.
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Customer Service
Good
Dislike: The collection of the car was slow and we were just left without a chance to check the car for problems before leaving the parking area.
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