“Unprofessional customer service from Europcar staff member Mihai”
About Keddy by Europcar:7.0/10
Customer service was very poor on collection. Car availability was very poor so was made to wait instead of being provided with a free available upgrade.
I was upgraded to a medium-sized car because the car I'd booked needed extra cleaning. They were great about explaining the car's controls and how to return the car out of hours. No pressure to pay for extra insurance or anything like that either.
Attempts were made to upsell me to a car I clearly didn't need: "Since there's 2 of you a bigger car might be better" What?! It was a fairly aggressive upsell and along with the usual insurance nonsense, showed disdain for the customer
“Wasnt the make or model that i booked so a little disappointed.”
About Keddy by Europcar:7.0/10
Car wasnt what i wanted. Only similarity was that it was an suv. Really should be able to give you a choice if the one you want isn't available especially as i had booked over a week in advance. I rang up the first day to say that i would be late picking up the car. The phone was answered but no one spoke but you could hear them having a conversation so not good customer care really
“Good experience after a nightmare last time. No 'hard sell' of extras by counter staff/”
About Keddy by Europcar:9.0/10
Car should have had proper rubber mats, especially in Scotland!
About QEEQ:8.0/10
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