Excelle customer service

Car was big enough for our needs but not a smooth ride. Liked having an inbuilt sat nav. Clunky gearbox certainly would not buy one

Everything was spot on but not the car I ordered. The replacement was ample but still, I see no point in you offering specific car models and then they aren't available. You should offer a class of car instead.

We arrived slightly early but the Europcar guy was friendly and went out of his way to help us get away as quickly as possible. It would have been five stars if the guy hadn't then tried to sell us excess insurance (which we already had). This made the whole thing slightly uncomfortable, which was a major shame as otherwise it would have been perfect. Please can Europcar train its people not to clumsily up-sell insurance to its customers? It seems to be endemic in the sector, unfortunately. I want to be left alone to make my own decisions about what insurance I buy, not frightened into buying Europcar's insurance!

Car very good, staff also.

Like: The vehicle I booked was lovely and was great value for money.
Dislike: The guy on the rental desk wasn’t particularly friendly at all. It doesn’t cost anything to smile. The guy who mans the returns area was lovely though.