Car was good, pickup process was smooth and fast at pick up desk, attendant in car park was efficient and friendly for both pickup and return. I like that they allow for normal "wear and tear". However better signage is needed when returning cars to the actual terminal as it's very easy to drive by the return parking lot entrance.
No one inspected vehicle at pick up or drop off. We were told to send in a video of the car. We did that. We were charged $500 with no email explaining why. We didn’t do any damage to car at all. This rental was supposed to cost $812 instead it cost us $1700.00
very upset with this company
The agent at check in told me she was upgrading my vehicle free of charge. This was not even an option to decline as she handed me the keys and told me she went ahead an upgraded me to a BMW for free. We later found out that we were charged over 300 Euro for the upgrade which the company then refused to refund. Re read your contract before signing anything! Lesson learned!
About QEEQ:7.0/10
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