ABSOLUTELY AWFUL. Bait and switched, and claimed that Supplemental Insurance was required by law when it fact it was not. Bold faced lies from the car rental company, still waiting for my deposit return despite it already having been three days.
The pick up location was not specified in the reservation. I called them several times to pick me up from the airport. The Right Cars front desk charged me for rental insurance while I had Comprehensive coverage. They also overcharged me for unlimited toll pass. They forced me to buy it. I ended up paying 3 times more than what I expected based on the rate specified in Easyrentcars.com. It was the worse expereice that I have ever had with rental car companies.
“The pick up staff was unprofessional and a bit surly. Check return address for accuracy!!!”
About RIGHT CARS:6.3/10
Our biggest frustration was the return address. When entered into GPS as 2929 S Federal Hy, Fort Lauderdale, it sent us 20 miles south. We finally found it on SE 6th Ave. A map or more instruction would have prevented this frustration!
They did not explain what was needed for insurance and charged me without telling me.
They also tack on a bunch of hidden fees like mileage and sunpass once you get there...
they have nt shuttle at 3 am for airport, we walked to hotel for called a taxi
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Customer Service
Bait and switched and not afraid to lie.
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