I arrived a couple of hours early and my car wasn't ready yet. After declining an upsell, I was told to come back, leaving me stranded at the airport. When I returned, their computers were down and it took another 2 HOURS to get a car.
The service from the rental company was mediocre. When we arrived, the system was down. We asked when it would be fixed, but the staff didn't know. It took over two hours to get resolved.
Car was very dirty. Also, they did not have the car I requested, and gave me a larger one which used a lot more gas. I emailed their customer service and never received a response.
Exceeding long wait to pick up the car, over 1 hour while all other rental companies had no lines...The car I booked was midsized, the only car they had had was a full sized SVU which I did not want. The Van stank of marijuana...Terrible experience
Fox rent a car service representative was very rude and she misguided us. We upgraded to a full size car and we were told that Jeep was available for pickup. However, on paperwork without informing us car was changed to Kia. Front desk representative spent about 1.5 hours going back and forth on daily rental rates. I have filed customer complaint against fox rent a car.
“Excellent Toyota Corolla rental in San Jose Airport and the Toyota provided great fuel economy.”
About FOX RENT A CAR:10.0/10
Excellent courteous helpful staff at the check in counter and in the parking garage. Highly recommend.
About QEEQ:10.0/10
Excellent in every way!
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Customer Service
Great price but it will cost you.
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