I arrived a couple of hours early and my car wasn't ready yet. After declining an upsell, I was told to come back, leaving me stranded at the airport. When I returned, their computers were down and it took another 2 HOURS to get a car.
The service from the rental company was mediocre. When we arrived, the system was down. We asked when it would be fixed, but the staff didn't know. It took over two hours to get resolved.
The overall experience was great. However, I was overcharged $40! I didn't realize this until I got home and looked at my receipt. How do I retrieve the money that I was overcharged? I paid $83 at the time of booking, but was charged an additional $40 on top of that.
“Excellent Toyota Corolla rental in San Jose Airport and the Toyota provided great fuel economy.”
About FOX RENT A CAR:10.0/10
Excellent courteous helpful staff at the check in counter and in the parking garage. Highly recommend.
About QEEQ:10.0/10
Excellent in every way!
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Great price but it will cost you.
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