Counter staff refused to give me a car unless I pay for the upgraded insurance that would cost 300 euro so I refused to pay as the car was to come with insurance and I also have coverage with my credit card I asked would the put a hold for the overage on my card and they refused.
The vehicle was great and fit 6 comfortably. The trips with our luggage was cramped. Most importantly, Europcar staff were helpful, courteous, and gave us no troubles. We brought our insurance documents, which was accepted without question. They were efficient and friendly; I would definitely use this car hire again!
About QEEQ:10.0/10
I used the QEEQ app and the process was easy and seamless
Europcar was superb! High quality car, excellent customer service!
About QEEQ:10.0/10
Found a sweet deal in a tough rental market. QEEQ provided all necessary info for renting the car so when I showed up to the counter I had all needed documents.
When I arrived in Dublin they hit me with the insurance charge. Asked if I had a letter from my credit card company about insurance. Of course I do not. Another customer was being asked the same question. That is a scam!
“We paid 1,000$ more at pick up then we were suppose to pay.”
About Europcar:6.0/10
When my husband picked up the car we had already paid the car in full online. We did not need collision and theft because we were covered under our matercard. we even brought a letter to prove this. When he picked up the car they said we needed to put 5,000$ euros on our mastercard in case of an accident. we only had a limit of 8,000 canadian on the cars so 5,000$ euros was exceeding the limit. Finally we had to take their insurance which came to about 1,000$ Canadian. Plus we had to pay for airport tax of 25 euro which was not indicated on line when I booked the car. So 1,000$ more for the car kind of ruined our holiday. We had a fender bender during our trip so good thing we had insurance but the mastercard would also have covered it without having spent the extra 1000$ canadian. .
About QEEQ:8.0/10
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Will use different company next time.
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