Never again, go to Green Motion if you want budget or pay a little extra to go to hertz, Avis etc

We abandoned the car we had paid for before even getting to the counter as the service was so slow. We feared missing our return flight if the drop off was as slow. Staff fiddled about chatting to each other, answering what appeared to be cold calls on the phone while customers stood and waited. We paid £130 for a taxi to Chester and back when we had already paid for a car, that alone should tell you how bad the experience was.

Made a booking for unlimited mileage but was given limited mileage at check in. The proposed repayment of 1500 excess of 14-28 days isrediculously long.

mark on the counter was one of the most helpful staff I have come across in all the rentals companies I have ever used , he went out of his way to make it a very good rental experience, the pickup from the airport took a while but luckily I wasn't in a rush so I was ok with it but if I had have been it would be a different story. drop off meanwhile was great as the transport had just pulled up at the rentals place as I had finished returning the car

They very kindly upgraded my car to a Honda jazz for free due to my luggage and family size! Really decent guys!

Price drop protector saves me 15£! Fantastic!

The car a Renault Kaptur was absolutely awful but that's Renaults fault

Excellent no problems