Our flight was delayed so we missed the pick up time and the office was closed so we had to get a taxi to our hotel and didn't collect the hire car till the next day. Disappointed the booking information didn't state the shuttle bus stopped at a certain time.
About QEEQ:10.0/10
Booking was fine just collection and poor timing that let the trip down
After I return the car I received an email telling me that I should upload the receipt to get my points credit.
I think this system was too much old school.
After I return I should have the points automatically.
I contact via email asking for the points and they said they would do it for me even not sending the photos.
I hope so!
The staff at Adelaide Apex were extremely unhelpful. We had an issue, asked to speak to the manager, went in person and still not able to make contact. Extremely frustrating. We were forced to pay extra insurance on top of the insurance we had arranged (zero excess was included in our insurance).
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