Booked Citroen Berlingo category and got a downgrade to a smaller car. I couldn’t put all my family luggage in. The staff was very helpful to solve the problem. Got a bigger car after some discussions. However, in a dire condition. One side was very scratched, the side doors didn’t close properly and I got it with an empty tank instead of ‘full to full’ according to my contract.
Unsatisfied with the process. Picking up the car took an extremely long time, even though there were only two customers ahead of us. The staff were very slow. When it was my turn, I couldn't pay with my credit card because they only had one POS machine, and it wouldn't work. They insisted that I had to buy their insurance, forcing me to purchase insurance for over 180 euros. Additionally, after they charged my debit card, they haven't refunded the 200-euro deposit even after more than a month. When I followed up, they claimed it was refunded, but my bank insists the transaction was never completed. Is this place a scam? As of now, my deposit is still not returned.
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