Easy and simple

It would be better if the petrol was filled to full tank before delivery of the car.

NicE jobKeep it and improve for future !

Car was not new, but it was serviceable. Process was not difficult at airport but not made crystal clear beforehand.

they said it will have a guy holding the name card just outside of the arrival hall, PLEASE do remember to have a phone number in malaysia, or at least have a wifi or using their SIM card there, and get contact by using whatsapp or something like that. it was a terrible experience that i gave them the flight number and when I go out, no one there, try to find anybody looks like picking up customer, but no use. need to contact them by phone, and they did come to the airport,but stay outside of it, if just sending whatsapp might cause you a lot of time, but if you don't have a phone, this is the only way you can do, unless you don't need the car.

hope that the detail shown in your confirmation are correct, as I didn't see anybody waiting for me outside with a name card.

The contact numbers and pick up details provided were not accurate. I waited a good 1.5 hours and noone came to the arrivals hall. I had to call Easyrentcar and they took around an hour to locate the person dropping the car off. He was waiting outside the airport and his number was not the same as the one on the booking. While waiting for this driver, I had other approach me that were offering the same car for half the price. Next time i will just book one from the airport.