Le temps d'attente pour récupérer la voiture été particulièrement long 1h30 à cause d'un manque de personnel lors d'un weekend de grande influence. La voiture n'avait pas été nettoyée à l'intérieur.
I chose the option to have a full tank on pickup and that I would provide a full tank on drop off, however, the representative at the counter said it may not be full on receipt, but that I only had to fill the gas up back to the level at which I received it, which wasn’t the problem at all. The problem is that I received the car with an near-empty tank and the gas light on the dashboard was on, forcing me to find the closest gas station immediately after receiving the car. It’s also difficult to fill it up to the exact amount of usage that would drive down the fuel to an empty tank the way I received it (and frankly, it’s a lack of courtesy and respect), so I end up returning the car with a quarter full tank (which is 25 times the amount I received it at), therefore overpaying for gas to the benefit of Discount (or the next customer).
When I returned the car, I expected an inspection process as described in a poster on the walls of the Discount office, but no one was at the designated return area to receive the keys and inspect the vehicle. Instead, I parked, walked to the office, and gave the keys back to the counter at the office, the rep took them and let me go, without questions and without even checking the car. This probably explains the empty tank to begin with, as I imagine no one inspected it on its previous return either (if my experience was any indication).
“Felt like I was lied to, probably won't book with Discount again.”
About Discount Car & Truck Rentals:5.3/10
Upgraded at the kiosk to an electric charge because I was told
1. Car has a range of 600km -- False, the car actually had a range of 450 km
2. Car is currently 50% charged -- False, the car was less than 20% in charge.
I waited ~90 mins, to pick up the car. When I got it, it was undercharged and didn't have the range specified by the employee at the front desk.
Not enough counter staff. They have many costumers and can’t procide sufficient service properly. The pick up takes very long. no after hour drop off, drop off takes very long and is completely unnecessary. Worst car rental experience I’ve ever had.
About QEEQ:8.0/10
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