Great deal, amazing long trip to Italy with a perfect and comfortable car

The staff was extremely slow; everyone in line was complaining. When returning the car, they blamed us for a small scratch that we didn't cause and demanded 1200 euros before allowing us to leave. It was a terrible experience.

This is a terrible company. I will never use them again. I arrived at Amsterdam airport at 11:20. I originally booked a Polo, but they switched it to a Toyota Yaris Hybrid. There was no one at the parking lot, and no one to ask. The counter didn't give clear instructions, and it took me an hour to find Hertz's parking area. There was no one there, I had to pick up the car myself! The Hybrid model doesn't make an engine noise when it starts, but how was I supposed to know that? It took me half an hour to figure it out and nervously drive on the foreign roads (right onto the A4 airport highway). The so-called 24-hour service phone number was not answered at all! Otherwise, I could have asked how to use that crappy car! On the 25th when I returned the car, the staff was extremely rude. As soon as they found out I was Chinese, they started making jokes with each other, possibly mocking us. Their attitude was very dismissive, but since I was in a hurry for my flight, I didn’t argue with them. The fuel gauge was about 5/6 full, but they claimed it wasn't full and said they would charge me, without specifying the amount. Then they said I had scratched the left rear side! When I picked up the car that night, no one was there to hand it over, so how do I know if it was already scratched or if I did it? With no handover process, how can they claim it was me? I had no choice because I was running out of time. They charged an extremely high fee, around 500 euros. This is the first and last time I will rent from this company! Thrifty is so much better. Last time I went on a road trip in the USA, I used them. There was someone available 24 hours, the handover process was thorough, and the service was excellent. Hertz should just go out of business and stop scamming people!

When picking up the car, there was an unexpected high-priced fuel fee, but showing the fuel receipt upon return waived the fee. Since I picked up the car early, there was no queue; when dropping off, it was also early but quite crowded... The car's condition was okay, but if you're traveling to Germany, it's better to choose a European car since Japanese cars' brakes are not as responsive.

Good car and clean perfect for a day trip

My first time booking here and it was a nice experience

Was renting a Toyota aygo, but being given a Citroen c1 without any expaination. Car fuel saving is great and we have a safe trip with it! But there's dent below the car that's not written in the check list as their staff don't check during our pickup but he said everything is fine. Hope they don't accused the dent on me.

Easy to book and the price drop rebook is great too! Amazing and will continue renting cars via ERC.com