Renting platform QEEQ is good, but the actual car agent Paradise could have done much better.
AC
Malaysia
Reviewed: Mon, Aug 17, 2020
About PARADISE:6.0/10
Me and my friends reach at exactly 8am as requested, but there was no car ready for us. The counter personnel informed us that the car have a flat tyre, so we needed to wait until 9am for the car tyre shop to open. Then all the counter staff left and there was nobody there. This was totally unacceptable for us to be waiting for an hour for the car repair so we called their customer support to complain. By right they should have checked the car thoroughly the day before. After discussing, they agreed to send a another car, but it will only arrive at 8.45am. In the end we got an older model of Saga than the promised Bezza new variant, and it's engine was underpowered.
Firstly, it's very difficult to find the pickup location on the 1st floor, and the drop-off is on the 10th floor. Moreover, the promised 30-60 days deposit refund took much longer. I had to contact the rental car customer service to get it back, and I was told it would take 7-14 days after 10 days of continuous follow-up. Ultimately, it seems the deposit refund might take up to 90 days. This car rental company is completely unreliable. Terrible service. As of now, I still haven't received the deposit back since I returned the car on August 14th.
Paradise rental car is not recommended. The car is in really bad condition with scratches.
Returning the car is a hassle. The rental car location is inconvenient located in totally traffic jam road and the officer took so long to check the car.
About QEEQ:8.0/10
The web booking is convenient, please do not use paradise really not recommended.
The office in downtown Kuala Lumpur is kinda tricky to locate. It's just a small desk at the lift lobby. The number provided took many attempts to get through. But the good rates offset the hassle.
About QEEQ:10.0/10
Rates is very competitive. Website layout is easy to use and informative.
The kind of thorough checks they do while dropping the vehicle, it is not done that way while handing over the vehicle. This annoying me bit. Other suggestion.. They should provide the toll top up card for easy top up. Unnecessarily, I had to buy a new card. Otherwise it is fine.
About QEEQ:8.0/10
Good
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Renting platform QEEQ is good, but the actual car agent Paradise could have done much better.
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