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Live chat Email us Service Code: 8573196152
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Bad Customer Service at Pick Up location

Reviewed: Fri, Aug 21, 2020
About Budget: 8.0 /10
When I picked my car up, the guy just said it's the white one over there. I am older and would of appreciated a bit of instruction on the technology. The drop off was not good. The lady accepted my keys and charged my card and said goodbye. I asked her to come inspect my car that there was no damage. She said they did not do that. WHAT? I said her driver could move it, or damage it and I would be liable. She said she could not go outside. There were 2 other people there. I said I am not trying to be a problem but I want my car written off as the way I picked it up. At that point, she was very rude but did come out. I will never use that location again. Texas is hot, and she was being lazy...but what's right is right. Bad customer service.
About QEEQ: 10.0 /10
QeeQ was great. I will use them again! Thank you for the good service!
Compact | Ford Focus or similar

Relevant Reviews on Budget in United States

Charlotte Birrell

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Reviewed: Sun, Jun 29, 2025
About Budget: 8.0 /10
It's okay. They gave me a Chevrolet EQUINOX, a similar model.
About QEEQ: 10.0 /10

Richard Wesley

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Reviewed: Sun, Aug 18, 2024
About Budget: 10.0 /10
It seems that Budget's locations are busier than others, possibly because they are more affordable. For popular pickup and drop-off spots, it's best to allocate a little extra time. The staff were quite busy, but their service was not affected. If you prepare your questions in advance, they will answer them clearly.
About QEEQ: 10.0 /10

Ward Wood

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Reviewed: Wed, Jan 10, 2024
About Budget: 10.0 /10
Very satisfied
About QEEQ: 10.0 /10

Jay Maud

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Reviewed: Mon, Oct 4, 2021
About Budget: 8.0 /10
They inexplicably charged me 35 dollars.
About QEEQ: 10.0 /10

Lionel Pope

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Reviewed: Wed, Jul 13, 2016
About Budget: 8.0 /10
The service was quite enthusiastic. Seeing that we had a large group, they upgraded us to a larger American SUV for free. Overall, it was just okay since we only borrowed the car for one day and nothing particularly stood out. We didn't realize the shop closed at 11 PM when we rented the car. When we returned the car, it was already past 11 PM, and there was no one at the shop. The 24-hour hotline was also unresponsive, so we had to return the car the next morning. That night, we had to park the car at the hotel, which was quite expensive given New York's high parking fees!

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