Hertz has a poor sense or regard of customer service

W.Abbassi

Ireland

Reviewed: Tue, Apr 9, 2019

About Hertz: 2.0 /10

We couldn’t get the car. It was the most terrible car rental experience ever Initially booked car didn’t have floor mats and my foot kept slipping so I requested to change the vehicle. After waiting for over 30 minutes we were finally upgrades to a bmw5 series . We then had to wait for the car to be washed. After 15 more minutes the guy came to us and said he cannot let us this car as someone else already booked it. So we walked away without having a car at all ! It was a complete waste of time.

Hertz

Dublin

Ireland

Compact SUV | Nissan Qashqai or similar

1 days rental

Relevant Reviews on Hertz in Ireland

Christopher Alsop(p)

Ireland

9-day rental

Economy | Volkswagen Polo or similar

Hertz

Dublin

Ireland

Reviewed: Sun, Oct 9, 2016

About Hertz: 8.0 /10

Rented a car in the city center of Ireland and returned it at the airport. Using a credit card incurs a handling fee. They will promote insurance on-site, so make sure to ask clearly. The staff's service attitude was excellent and they patiently answered all my questions.

Ireland

5-day rental

Medium SUV | Skoda Kodiaq or similar

Reviewed: Wed, Feb 28, 2024

About Hertz: 7.0 /10

1. The car provided was smaller than originally booked. 2. There was a small problem with the rental car, so we drove back the next morning to change the car, and the car we changed was more in line with the original reservation, but it was an older car. 3.Returning the car is very fast.

About QEEQ: 10.0 /10

Kurtis

Ireland

8-day rental

Mini | Volkswagen up or similar

Reviewed: Fri, Sep 23, 2022

“Great car, OK service”

About Hertz: 7.0 /10

Car was great. Staff tried to upsell. Return location was not as described, delaying arrival at airport.

About QEEQ: 8.0 /10

Adrian P

Ireland

7-day rental

Mini Van | Volkswagen Caddy 2 Seats or similar

Reviewed: Thu, Jan 2, 2020

“Van was in excellent condition, would use again.”

About Hertz: 9.3 /10

The agent behind the desk had an attitude problem at check in. I booked a small Caddy van for the week at Christmas as it was good value. I was told all they had was a long wheel base Transporter which was far larger than the caddy. I was told by the agent people only book vans when they need to carry large items... clearly this isn't the case or the VW Caddy wouldn't exist... The LWB Transporter was too big for what I needed, and not exactly an upgrade due to the increased running costs.

About QEEQ: 10.0 /10

Very easy to book, would recommend.

P.Davidson

Ireland

4-day rental

Compact SUV | Nissan Qashqai or similar

Reviewed: Thu, May 30, 2019

About Hertz: 9.7 /10

Such a smooth process. I've rented cars before and it's taken between 40 to 60 minutes for the whole process, with Hertz I was done in about 15 minutes. No hard selling of extra insurance or upgrades. Would definitely recommend

About QEEQ: 8.0 /10

Hertz has a poor sense or regard of customer service

Relevant Reviews on Hertz in Ireland

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