How is it that a company who uses an online service can have a company representing them like this?
P.Wear
Thailand
Reviewed: Mon, Apr 15, 2019
About Chic Car Rent:8.7/10
The staff at the Chic Car Rent desk were nice initially but were only after my money & chose not to engage in any discussion points that I had raised, stating that communication was a problem even though there was a Thai person with me. Clearly this was not a pleasant experience & I will be telling anyone & everyone not to use this company. How is it that a company who uses an online service can have a company representing them that deal with their customers in this way? I believe that customer service plays a big role when dealing with service delivery.
The service is okay, but there's no Chinese service. Fortunately, I understand some English; otherwise, it would have been impossible to manage.
The main issue is the rental policy, which feels like a bully contract. Initially, I booked to pick up the car in Chiang Mai and drop it off in Bangkok, so there was an extra fee for returning the car to a different location. Due to a change in plans, I switched to picking up and dropping off at the same location in Chiang Mai, but despite multiple attempts, the extra fee wasn't refunded. I find this unreasonable!
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How is it that a company who uses an online service can have a company representing them like this?
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