Satisfied

The African American female clerk pushed for an upgrade without informing about the towing insurance.

Great service, smooth pick-up process

We booked a Dodge-type vehicle but got a Hyundai MPV instead. The car was equally spacious, accommodating 4 people and 5 suitcases. When we found out the trunk couldn't fit all the luggage, we folded down the third row, which created plenty of space. During the trip, there was a small incident where we missed booking an extra room for one night. We realized the trunk area was large enough for one person to sleep. Listening to the rain and train at night, I had a particularly good sleep. The car was new, only driven for 4000 miles, just past the break-in period, with strong power. No issues arose during the trip.

So everything went really well, I just struggled when picking the car up because I went to the address on the email instead of the rental car place in San Fran, When dropping off my car I was silly and ended up leaving my passport and my speaker in the glove box The phone wouldn’t go through so I went to the drop off office in la, and they helped me from there the people that helped me were so helpful and amazing and was able to solve my problem for me which made me so happy and now made me be able to leave the country when I have to Big shout out to Jorge, chyna, kimmy and Dione. They were the people that helped me and they were awesome

Long queue to get car waited about an hour.Staff pleasant.Car in pretty rough condition externally chips,small dents on most panels,interior very tidy and clean.

Easy to book car on line and very well priced.