great car shame about the staff.

Great service

Overall an excellent pick up and drop off of a very nice, reliable car. Faultless.

Perfectly happy with everything.Effortless from start to finish.

Waited nearly 2 hours at the Budget desk, as they simply did not have enough cars available, plenty of staff on duty going very slowly. Booked large family car, as 3 of our group taller than 6 feet. We were then told at the desk it was unavailable, and that we had been given a complimentary upgrade to an SUV. I asked what the car was and staff claims he did not know. We were given an old Nissan Rogue Sports edition, the older, smaller version. It had dints, scratches and stone damage, even a piece of the bumper on the front seat. We were now 25 hours into our journey, so rather than wait, I accepted the car and carried on with our journey. Not what we ordered and will not be using Budget again.

The vehicle is brand new but it could not start on the second day morning after I got it. Although I called the Budget Roadside assistance but the problem could not be fixed. Finally I found out that the keyless system of the key was failure even I changed the key battery. I went to the Budget shop in the city for help but they did not have same category of vehicle for exchange. I only used the emergency startup to start the engine every time in this 2 weeks.

The agent at the desk was extremely helpful and everything regarding the pickup went smoother than I expected.

It’s not my first time renting a car in the United States, but the first time that I breezed through without having to decline all kinds of extras (insurance, toll payments, more insurance, gps, etc). I will definitely use EasyRentCars for booking again.