Surprisingly smooth and positive first-time experience!

The car company is a very small company, so not what I was expecting. I did not see any of the other rental vehicles at their office/parked in the area. The airport pick up was on time, but I was informed that the "office key" had been left at home and this would cause a delay in accessing my vehicle. I was driven to Tim Hortons and the young man, very pleasant, bought me a coffee while I waited for him to return, after retrieving the key from his home, to take me to the office. Instead of an 8 a.m. pick up of the vehicle, I accessed the vehicle at 9:15 a.m. The vehicle had many scratches and dings, the interior seats were stained, and there was some sort of hardened white powder all along the inside edge of the driver side floor. It drove well enough (Hyundai Accent) and met my needs just fine in terms of size/mechanics. At pickup, I learned that I would need to book a cab for the drop off time as the office was closed at 7 a.m. when I needed to drop off. I was told by the staff that it cost $8 for a cab (they provided me with a cab company number to call). Upon dropping off the car and calling the cab company, I was told the charge would be $16, not $8. Overall, an average experience. I would most likely not use this company again due to the inconvenience of pickup and drop off.

Booking was straightforward. No concerns.

Excellent service for the money

None

No

No

The car was a little bit dumpy but the price was outstanding and that is what is most important to me . If you want to save money choose this rental, if you are picky I need a perfect and new car then go elsewhere .

The van didn't quite meet my expectations, it was the lowest model of its kind and had some issues but it got us where we needed to be. We had an issue at pick up, i asked that the driver meet us at 7am but staff advised 715 or 730 would be better based on our airport arrival time and I said we would be there sooner as we didn't have bags to pick up. As it turned out, we had to wait 30 minutes for our ride with our 5 children in an area that had no seating. FRUSTRATING! Then they presented us with a rental agreement form that had all sorts of extra charges for out of province or out of country travel and the gas comes at whatever its returned with which is a first. The overall score of 8.7 does not truly reflect the experience.