When I arrived they tried to put my into a mini van claiming that was the only vehicle they had. After reading similar reviews I told them that the van was not acceptable, that I had paid for a SUV and that was the vehicle I wanted. Miraculous that they were able to find a SUV parked next to the other 11 SUVs on their lot!
The agent insisted on selling insurance, claiming that if I didn't buy it, they wouldn't give me the car. Then they just sat there using their computer and ignored me. I used the rental page to show them that my rental contract already included insurance, and only then did they proceed with the process. However, because I couldn't understand their contract, they charged me a CAD 500 deposit (whereas BMW at Union Station only charged me CAD 300). Due to the language barrier, they made me swipe my card a second time—I thought the first attempt had failed. Later, I checked my messages and discovered that they had charged me an additional CAD 107 as rental fees (as explained by Zuzuche customer service, who are helping me resolve this issue). Additionally, I noticed in the contract a daily service fee of around CAD 7 or so (Zuzuche customer service said they would get back to me). So my advice is to be extremely cautious with this rental company or simply avoid them altogether. City rental companies are much more friendly and reputable. Generally, all busy locations like stations, ports, and airports are prone to fraud. Since the agreed time hasn't yet passed, I'm still waiting to see if there are any issues with the deposit refund.
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