I've always used the corporate agreement rate for business trips, so I've been a long-time Gold Member of Hertz. This time it was for personal use, and the service quality is still consistent.
Overall, the service was very satisfactory. There were some upselling attempts, but they were resolved smoothly through communication, and the service was quite attentive and detailed.
Very satisfied, highly efficient, straightforward sales inquiry. After being informed, the car pickup process was smooth. The vehicle provided was a brand-new GMC with 120 kilometers on the odometer. Absolutely great!
At first, I was worried they might try to scam me, but later I realized my concern was unnecessary. Their service was excellent, and there were no hidden charges.
It was a very heartwarming and convenient car rental experience. The staff was friendly, kind, and humorous. Picking up and returning the car was simple and easy. I'll definitely come back next time.
The overall service was fine, but Canadians are slow-paced, and the car pickup process was especially slow. The customer ahead of me took over half an hour to complete.
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
Deposit & credit card policies
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