good service. Car clean, good conditions. I just not happy they push me to buy toll road card when it is not as necessary as they said and it is more than $40 usd. If you will rent a car in Florida there is more options for transit, not mandatory buy the toll card. The rest was good.

booking good

I had no problem doing the rental online. When we got to PBI, we waited close to an hour for our shuttle to come. We later learned that the driver had driven through the airport pick-up area once at least with a vehicle that did not have the company logo on it. The driver was courteous and apologetic. He hadn't even stopped to see if there were any passengers waiting. We had to call easirent twice before we were finally picked up. Also, we had paid for a full-size car and were given a mid-size car instead because there were no full-size cars available. We did reserve one!! The manager did tell us not to refill the gas tank because of this, even though this really didn't remedy the situation. The entire process took about 90 minutes to complete, which was way too long!!!

Did not realize until I had gone from the pickup center that there was only 3/4 of a tank of fuel. I returned it completely full as agreed. No one had ever rotated the tires. I would have taken it back for another because the front tires were so badly worn that the vehicle was totally unsafe, but my work schedule did not allow me to. Just kept my fingers crossed the whole time I used it, and was never so happy to get rid of a rental vehicle in my life. It was really pretty unnerving to drive that vehicle. No one at your pick up center explained the rental agreement process through email until I questioned why I did not have a rental agreement copy. From the time I left the center until I received the email a while later, I was driving a vehicle with zero documentation. That also was a bit unnerving.

Everything went OK at Easirent, except for one thing, the manager. He was completely unprofessional. He wasn't there when we first arrived but we received help from another staff member, who was actually helpful. The office phone rang and the staff member picked it up and began to help the person on the phone. So we began waiting. Once the manager arrived he immediately turned his back to us and started doing something on his cell phone. It quickly became clear that he was texting with someone. The other staff member had to break his attention and remind him, the manager, that we had been waiting for a while. He then began to take our information but then quickly went back to his cell phone around the corner. He then instructed a third staff member, who apparently had only worked there for three days, to help us while he, the manager, went off to text on his phone again. The staff member who had only been there for three days tried to help me as best he could, but there were things he just didn't know due to lack of experience, but it was not his fault. The manager eventually came back and finished checking us in and then left again leaving the other two staff members to get the car for us and go over the rest of the normal car rental procedures. Again, the two staff member were excellent and helped me as best they could, but the manager was completely unprofessional and needs retraining.