Less problematic than expected - eg didn’t find “hidden” damage on return!!
G.Cairns
Portugal
Reviewed: Sat, Apr 20, 2019
About SURPRICE RENT A CAR:9.0/10
Had booked full to full and were told to bring back at same level as if a difference, would be charged a high amount - petrol station across the road!!!!
Very high excess charge out with hours - 8pm 35 euros.
On checking in, very unfriendly and unhelpful. Would have been nice to see a smile and shown how to operate the car.
On the plus side -automatic and a hybrid!
Worst experience in the past 10 years.
I was refused to pay by debit card and given no option but to buy again the insurance at double the price I already paid online- €15/day because I didn't have a credit card. Charged an out of hours fee for dropping off the car before 8:00. Pushed into hiring a tag for motorway at €1.85/day when I had to pay the tolls anyway and could have done without it as you could pay with cash or card at pay points.
I felt bullied and ripped off.
Only had a Toyota Aygo with no cruise control, no parking sensors no key remote lock, but I paid the price for a large premium car.
Never ever will use this company nor reccomend to anyone.
About QEEQ:10.0/10
The booking was all right- all good and thank you for all the options and smoothness of the booking.
Had to wait 10 to 15 minutes for pick up of shuttle bus and depot about 10 mins from airport and difficult to fined when returning car
We were charged another 35 euros as they said we were late but when booking the car rental we stated pick up time 8.00pm and we were there at 7.50pm and suttle bus didn't arrive till 8.05pm also told if we used the toll bridge by mistake we would be charged another 35 euros other car rental companies would just charge us the toll bridge charges so we will not be hiring from Surprice again
Booked a fiat 500l but on arrival got told all they had was a fiat panda because of this struggled to get suitcases in but luckily went with friends and they managed to get my suitcases in there car. Surprice wasn't bothered about this though I had booked a larger vehicle. I only excepted the fiat panda due to having 3 children with me and it being late at night. Would never hire another car from them!!
I was expecting to rent a Mercedes Vito but I was disappointed when we were given a Renault minibus not what I had paid for. And the van was not in great condition.
About QEEQ:8.0/10
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Less problematic than expected - eg didn’t find “hidden” damage on return!!
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