I was charged twice for a parking violation, and the fees were directly deducted from my credit card without my knowledge. The toll fees were also charged multiple times. After returning the car, I was charged AED 350 for a small scratch on the bumper, which could have been fixed for AED 50 at a repair shop.

I don't understand why there were extra charges during the rental period.

The treatment was perfect, they provided higher class car than reserved, car is brand new nd very clean, the only problem the the deposit amount will take more 20 days to return, which is too much, traffic report can be received within 5 days max!!

My car was located on term 1 which took more than 60 mins to bring into term 3 as per my request originally!

As perfect as expected

The Wait was an appalling experience, extremely slow processing of customers and a long queue developed. No communication as to why it takes so long to process a person - 20 minutes each client? seriously bad. My car had to be brought from a different terminal.