Not bad

The car's condition is good, and the staff are very friendly.

The service was very patient and thorough. Preparations were very well done.

The counter service at Alamo is quite good, but I felt like the staff were not being entirely honest. When I went to pick up the car, the counter staff saw that it was just my family of three with no luggage, but still told me the car I rented was too small to fit any luggage. They asked if I was sure I wanted such a small car and reminded me about the $300 one-way fee to return the car in IDAHO FALLS. After I confirmed, they recommended additional insurance. When I finally got the car, the staff told me I was getting a free upgrade, which made me happy and I tipped them. But after driving off, I realized they gave me a car from IDAHO FALLS. Essentially, I was delivering their car back to IDAHO FALLS from Las Vegas and still being charged the $300 one-way fee, plus the higher fuel consumption for driving an SUV instead of the small economy car I originally rented. I believe this is deceptive. If they upgrade me for free, it should be a Las Vegas car, not one from IDAHO FALLS. They shouldn't charge me the one-way fee in this case. Also, the increased fuel cost due to the upgrade should be considered. I believe they should at least refund the $300 one-way fee.

The store is on the first floor of a building, a bit hard to find.