Car is different! Hertz no checking during our pick up and say the car is OK. In fact there's a dent
T.CHEW
Netherlands
Reviewed: Wed, Apr 24, 2019
About Hertz:5.0/10
Was renting a Toyota aygo, but being given a Citroen c1 without any expaination.
Car fuel saving is great and we have a safe trip with it!
But there's dent below the car that's not written in the check list as their staff don't check during our pickup but he said everything is fine.
Hope they don't accused the dent on me.
About QEEQ:10.0/10
Easy to book and the price drop rebook is great too! Amazing and will continue renting cars via ERC.com
Previously reported an issue where a change in my rental order led to a change in pick-up time, so the company wouldn't process it early. They also said they didn't have the car I booked. When the time came, they gave me a car from the same group, but its condition was very poor! The car was parked in the farthest corner of the garage. I noted that the damage to the right side mirror affected driving safety. The first African-American staff member immediately agreed to change the car, but then a short Caucasian staff member came and disagreed. He tried to fix it but it was still broken. I insisted on my stance, and eventually, the African-American staff upgraded me to a Ford SUV. I appreciate it.
The car was 0 milage Toyota CHR hybrid. It was fine but slow in acceleration. My chosen car was Volvo V40 which I would have preferred. Only issue it would be great if they would tell of traffic violation upon handing over.
About QEEQ:10.0/10
It was perfectly fine and gave best rate.
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Car is different! Hertz no checking during our pick up and say the car is OK. In fact there's a dent
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