Avoid Europcar fiji at all costs.
The lady at the budget desk at Nadi airport was very helpful.
B.King
Fiji
Reviewed: Thu, May 12, 2022
About Europcar:3.0/10
Euro car isn’t at the airport. And doesn’t have a service desk. Attendant got annoyed when we called to request the car. Then double charged us on pick up.
Wasn’t at the offsite address at drop off. And instructed us to leave vehicle at the airport carpark with the keys in it.
After sending pictures to agency. For confirmation about receipt of undamaged vehicle Still no response. And no refund for deposit of $800 fjd.
We hire exclusively thru europcar. Both personally and professionally. Untill now
Car stank. And wasn’t clean. ( I believe was an overflow car)
About QEEQ:9.0/10
Not really QEEQ fault. But wasn’t the best experience not being able to amend the booking without Calling. Just a small
Gripe
Reply by Qeeq: We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve. If you need any assistance, please feel free to contact with us.
They provided a Mitsubishi Jeep with several issues: a long wait time, the car was dirty, it had exterior damage, there were a few tires inside the car, and the fuel tank was empty.
After negotiating, we had to drive the given car to the hotel first, then they brought another car of the same type from our order to the hotel for exchange.
This car rental experience was very unpleasant.
Daihatsu Perodua instead of Hyundai Getz. Car in a really poor condition. I would like to add pictures but I can't don't know why.
Noisy, no screenwash, wipers in bad state. Full to full - forget it. Good thing you don't have to worry about returning a car as you will never return it in worse condition than you took it and no one bothers to check it when returning. You can feel like real fijian in your dirty, noisy car - indigenous will even try to stop you thinking that it's one of them. One more good thing - working air conditioning!!!
Even if paid full price before rental at the desk had to pay additional costs which were not mentioned previously - stamp duty + something else.
About QEEQ:10.0/10
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Avoid Europcar fiji at all costs. The lady at the budget desk at Nadi airport was very helpful.
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