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+86-1089171020
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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 6232808139
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 6232808139
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Search for Hertz Car Hire in Dover

Counter staff great, but where was the cleaning & maintenance crew?

Reviewed: Fri, May 27, 2022
About Hertz: 5.0 /10
Counter staff were genuinely really nice & professional. Mechanically, the car ran well. However, car was not ready at pick-up time, exterior & interior were dirty & smelled of cigarette smoke the whole week of my booking. I would have been embarrassed to have had anyone else in the car with me. If I didn’t have to get on with my trip, I would have taken it back to request another car. However during pick-up, I was about to be assigned another car, but that one needed an oil change. In the 37 minutes I waited for my car to be processed (it’s on the receipt), I saw only one member of staff in the lot, cleaning vehicles; he also had to help one of the office staff with a booking query. Perhaps the rest of the crew were having their lunch, but the car was just not clean by pick-up time — and this is especially concerning when Covid numbers are going up again.
About QEEQ: 8.0 /10
Reply by Qeeq:
We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve. Thank you for your feedback. We look forward to serving you better next time.
Chevrolet Spark image
Hertz
Dover
United States
Economy | Chevrolet Spark or similar

Relevant Reviews on Hertz in United States

A.KUMARAN

View more >
Economy | Mystery car or similar
Hertz
Boston Logan International Airport(BOS)
Boston
United States
Reviewed: Mon, Sep 20, 2021
“Very very good price for long-term Rental!”
About Hertz: 9.0 /10
Fantastic car! However, it took nearly an hour to pick up the car at Boston Logan AIrport.
About QEEQ: 8.0 /10
Fantastic price that QEEQ gave me for the 4-week rental! The car was good clean and perfect for two of us! Thank you!

C.Jenks

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Mini Van | Chrysler Pacifica or similar
Hertz
San Francisco
United States
Reviewed: Tue, Aug 27, 2019
“Pick up was a terrible experience, nearly 2 hours! After this debacle the test was great.”
About Hertz: 8.3 /10
The staff at pickup were stressed and there were too few of them to deal with the amount of customers. As we were on a road trip and time was paramount, this wait was unacceptable
About QEEQ: 8.0 /10
Fine

Guillaume

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Convertible | Ford Mustang Cabrio 4 Seats or similar
Hertz
Washington Dulles International Airport(IAD)
Washington D.C.
United States
Reviewed: Sun, Aug 25, 2019
“Au top”
About Hertz: 9.7 /10
Très bon service, souriant et helpful
About QEEQ: 10.0 /10
Simple et efficace

D.McCarthy

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Full Size | Chevrolet Malibu or similar
Hertz
Islip
United States
Reviewed: Fri, Jul 12, 2019
“For a vehicle listed as full sized, it was a little smaller than expected, so we upgraded the size.”
About Hertz: 8.3 /10
Counter staff were superb, friendly and helpful. Offered a larger vehicle at a reasonable rate. As the vehicle had just arrived, they offered the opportunity to wait or revert to the original. They then rushed cleaned it to help us get away.
About QEEQ: 10.0 /10

J.Bohrer

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Economy | Chevrolet Spark or similar
Hertz
Portland Oregon
United States
Reviewed: Wed, Aug 1, 2018
“awesome”
About Hertz: 10.0 /10
Like: I thought the value was awesome and the people were kind and funny highly recommended

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