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+81 3-4578-4029
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From Chile
+56-226665927
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+57-6017940262
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+60-392125422
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+86-1089171020
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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 4161382355
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 4161382355
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Counter staff great, but where was the cleaning & maintenance crew?

Reviewed: Fri, May 27, 2022
About Hertz: 5.0 /10
Counter staff were genuinely really nice & professional. Mechanically, the car ran well. However, car was not ready at pick-up time, exterior & interior were dirty & smelled of cigarette smoke the whole week of my booking. I would have been embarrassed to have had anyone else in the car with me. If I didn’t have to get on with my trip, I would have taken it back to request another car. However during pick-up, I was about to be assigned another car, but that one needed an oil change. In the 37 minutes I waited for my car to be processed (it’s on the receipt), I saw only one member of staff in the lot, cleaning vehicles; he also had to help one of the office staff with a booking query. Perhaps the rest of the crew were having their lunch, but the car was just not clean by pick-up time — and this is especially concerning when Covid numbers are going up again.
About QEEQ: 8.0 /10
Reply by Qeeq:
We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve. Thank you for your feedback. We look forward to serving you better next time.
Economy | Chevrolet Spark or similar

Relevant Reviews on Hertz in United States

Xavier Sweet

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Reviewed: Fri, May 24, 2019
“Portland-San Francisco-Los Angeles-Las Vegas-San Francisco-Portland”
About Hertz: 8.0 /10
Be aware of the upsell on insurance at the store.

Isaac Leigh

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Reviewed: Tue, Dec 6, 2022
About Hertz: 10.0 /10
Great and simple
About QEEQ: 10.0 /10

Bryan

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Full Size | Nissan Pathfinder 7 Seats or similar
Reviewed: Fri, Feb 7, 2020
“Good experience”
About Hertz: 9.3 /10
Great customer service. When I needed to call about something, I was able to talk to a real person.
About QEEQ: 10.0 /10
Best prices around, and I searched for a while!

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Medium SUV | H4 Range Rover Evoque or similar
Reviewed: Thu, Sep 5, 2019
“Great Price on a great car”
About Hertz: 9.7 /10
Only issue was the writing on the passenger side window and several small scuff marks on the Evoques body. Would have expected a bit better external detailing for a high end SUV
About QEEQ: 10.0 /10
Booking was smooth and easy. Great experience and great price.

Paolo P.

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Standard | Volkswagen Jetta or similar
Reviewed: Thu, Aug 30, 2018
“Excellent!”
About Hertz: 10.0 /10
Like: Services and staff were really perfect and helpful!

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