The car rental process at Cancun Airport is quite efficient, and the service is very enthusiastic. There were no unnecessary upsells or difficulties. I think the main reason is the high traffic here, they neither have time nor need to make money by being difficult. Additionally, all the rental companies are lined up together, so the competition is fierce. If they have a bad attitude, they'll lose.

The company had a terrible attitude, falsely claimed the selected car model wasn't available and demanded more money for an upgrade, and aggressively pushed insurance. When the customer service of the rental platform communicated with MEX, their staff pretended not to understand and were very rude. It is recommended to remove this company from the platform.

There was no one when I arrived, so the process was quicker than others mentioned.

The car was smelling, initially the smell was partially mixed to some cleaning wax fragrance.

La voiture demandée n'était pas disponible. J'avais reservé un SUV lux et j'ai eu une mid-range corréene. Le personnel etait odieux. A la restitution, il n'y avait personne et pas de boite pour les clefs, j'ai laissé la voiture sur le parking du loueur et le lendemain à la restitution ils m'ont obligée de payer le parking!! Je suis furieuse. Personne ne parlaient anglais, le personnel était absolument désagréable.