The service provided by Zuzuche is truly frustrating. When encountering issues with car pick-up, it's impossible to effectively negotiate with the local branch and we have to negotiate with the headquarters, which takes 20 working days! It's hard to imagine how helpless a tourist feels in a foreign country unable to pick up a car while Zuzuche does nothing to help. Nearly 10 days have passed, and Zuzuche has not proactively contacted us, provided no solutions, and given no updates. They are constantly evading the problem.
When booking a car, make sure to check which locations accept UnionPay cards. However, Zuzuche now marks all locations as not accepting UnionPay cards to avoid taking responsibility for not knowing the service of the branches.
Make sure to call the branch in advance to confirm and avoid any losses. Based on my personal experience at the rental hall of San Francisco Airport, Hertz, Dollar, and Thrifty accept UnionPay cards and provide excellent service.
Be cautious when booking with Sixt, as they do not accept UnionPay cards, and deliberately list many low-priced cars without insurance on the platform to attract customers. In reality, driving without liability insurance is illegal in California, and the branch forces you to purchase it at an additional cost of over 20 dollars per day. Strongly condemn such unethical practices by Sixt.
Hertz's service is very professional, but the compact car category is not very reasonable. I initially booked a Ford Focus or Toyota Corolla but ended up with a Honda Brio. I had to pay extra to upgrade to a Camry, which turned out to be a pleasant surprise as it was almost new with less than 3000 miles. It truly felt like a high-end car. In the future, it's safer to rent from the mid to large-size car category.
Hertz charged me a much higher rate than was quoted. Waited over an hour on hold and no one ever picked up at the billing department. They may have got me for 150 dollars but they lost a customer for life and I plan on telling anyone that listens just how bad they are.
I also rent a lot of cars for work mostly National and have never been treated like this.
They were out of the vehicle I had reserved, a small cargo van. Instead they offered me a brand spanking new, full size Transit van. More space than we needed and not as good gas mileage, but an unbeatable deal at $50/day. More than happy!
About QEEQ:10.0/10
Love the price drop indicator. Had a good price to begin with, but saved even more by rebooking!
Like: Great return service - Nathan was excellent. Dislike: Pick up - service not as efficient as it could have been.
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View more >Dislike: Pick up - service not as efficient as it could have been.