No one inspected vehicle at pick up or drop off. We were told to send in a video of the car. We did that. We were charged $500 with no email explaining why. We didn’t do any damage to car at all. This rental was supposed to cost $812 instead it cost us $1700.00
very upset with this company
About QEEQ:10.0/10
Reply by Qeeq: We are very sorry to learn you had unhappy experience. We will verify the unknown charge with our supplier. Please kindly reply us with related document so we can better assist you. Thank you for your understanding and help.
Europcar was superb! High quality car, excellent customer service!
About QEEQ:10.0/10
Found a sweet deal in a tough rental market. QEEQ provided all necessary info for renting the car so when I showed up to the counter I had all needed documents.
When I arrived in Dublin they hit me with the insurance charge. Asked if I had a letter from my credit card company about insurance. Of course I do not. Another customer was being asked the same question. That is a scam!
“We paid 1,000$ more at pick up then we were suppose to pay.”
About Europcar:6.0/10
When my husband picked up the car we had already paid the car in full online. We did not need collision and theft because we were covered under our matercard. we even brought a letter to prove this. When he picked up the car they said we needed to put 5,000$ euros on our mastercard in case of an accident. we only had a limit of 8,000 canadian on the cars so 5,000$ euros was exceeding the limit. Finally we had to take their insurance which came to about 1,000$ Canadian. Plus we had to pay for airport tax of 25 euro which was not indicated on line when I booked the car. So 1,000$ more for the car kind of ruined our holiday. We had a fender bender during our trip so good thing we had insurance but the mastercard would also have covered it without having spent the extra 1000$ canadian. .
“Difficulty returning car. Instructions very poor and I hired a taxi to lead me to lead me to lot!”
About Europcar:7.7/10
Did not have my records when I got to counter!
Lousy directions to return the car.
About QEEQ:9.0/10
Everything was OK!
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EUROPCAR is awful.
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