I had reserved a Toyota Camry, but upon arrival, I was told to choose between a Honda HRV and a Toyota CHR, which meant being downgraded from a mid-size sedan to a compact SUV—three levels down. When I asked why, they said there were no Camrys available, even though there were Camrys parked in the lot. In a rush to keep to my schedule, I chose the Honda HRV instead of arguing with the staff.
Booked a Camry but got a Yaris instead. Hertz said they had no cars left and refused to upgrade to a bigger car, making it hard for us to fit our luggage. Not a great experience.
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It was fantastic booking and rental experience in Dubai.
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