QEEQ were professional, just wish the service/advice from Budget was the equivalent.
Craig
United States
Reviewed: Thu, Sep 8, 2022
About Budget:9.0/10
After 3 weeks into the 11 week hire the vehicle dashboard stated "Maintenance required, return to dealer" I called budget who advised me "take the vehicle to an international airport and exchange " My time and expense I exchanged at Utah International, Budget didn't have an equivalent so they sent me to Avis , they tried to give me a smaller vehicle but I insisted on the same (Rav4) which they eventually found . My visa credit card was immediately charged . Due to unforseen circumstances I had to return home 3 weeks earlier , I informed the Budget office of this , the date an time so they would be expecting me . I returned the vehicle and got a invoice for over $10,000 triple my original quote and I'd already paid more than half already . It took several phone calls and 3 weeks ( different answers each time ) to eventually get this sorted , albeit over £300 more than the original quote , no apology for the inconvenience of exchanging and conflicting advice to change . Not a happy customer .
About QEEQ:9.0/10
Every email I sent there was a quick professional response which I appreciated.
Reply by Qeeq: We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve. Please don't hesitate to contact with us if you need any assistance.
Renting a car from the QEEQ website was very convenient. The insurance costs were confirmed during the booking process, so there was no need to deal with upselling at the rental counter. I've rented from Budget before; they have locations at airports and train stations, making it very convenient. The cars I got were always under 10,000 kilometers, so I have a good impression of this company.
During my trip, there was a scratch on the right rear part of the car. BUDGET charged me the maximum amount for it. Although I sent numerous emails, I didn't receive any response. Later, I directly contacted the China Merchants Bank credit card center and initiated a credit investigation. Shortly after, I received half of the money back.
I can only say that when it comes to money, foreigners can be just as opportunistic.
The company provides excellent service, the process is simple, and the efficiency is high.
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QEEQ were professional, just wish the service/advice from Budget was the equivalent.
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