I booked a Ford Focus, but it wasn't available, so they gave me a small car, a Kia, instead. I prepaid for 35 days, returned the car two days early, but they didn't refund the money for those two days. Poor service.
Like: I feel like I got the best price available and the car was great. Dislike: I wanted to extend the rental and had a very, very hard time getting an agent to answer the phone. After five calls at three different numbers I finally got directed to the weekend agent who helped me-finally!
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Customer Service
Great experience, fair and polite
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View more >Dislike: I wanted to extend the rental and had a very, very hard time getting an agent to answer the phone. After five calls at three different numbers I finally got directed to the weekend agent who helped me-finally!