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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 4673482052
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 4673482052
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Search for EZU Car Hire in Queenstown

Skimping on the safety of babies - shame on Ezu!

Reviewed: Thu, Oct 20, 2022
About EZU: 5.0 /10
The car we rented was a Nissan Tiida, the vehicle had done over 170,000kms and whilst it was clean and tidy, it was very old and should be retired at this stage! The biggest issue was the car seat for our 6 month old baby. When we arrived the car seat wasn't fitted, this process took about 40minutes to sort out The first car seat installed moved about 15cm either side and was not secure. We had to say this wasn't good enough as they thought it was fine. Three car seat's later (all in extremely poor condition) we had to settle for something that was somewhat secure.. All of the car seats looked like they were about 20-30 years old and are not up to today's strict standards. These seats offered little to no protection for our baby should an accident occur, the seat belts were so old they folded over, there was no protective cushioning. I was so relieved to return the car seat/car upon leaving. We would never rent through Ezu again based on how old the rental was and the extremely poor condition of their non-compliant infant car seats. I felt unsafe the whole time with our baby in the car which was awful. Skimping on the safety of babies - shame on Ezu!
About QEEQ: 8.0 /10
Qeeq was easy to book through, no issues. We had some trouble meeting the shuttle bus driver but got there eventually.
Reply by Qeeq:
We are sorry to learn you had very unhappy experience with the car hire company. We will forward your complaint to them and require them to improve the vehicle condition and their service. If you need any assistance, please kindly feel free to contact with us. Thank you for your understanding. Have a great day!
Nissan Tiida image
EZU
QUEENSTOWN AIRPORT(ZQN)
Queenstown
New Zealand
Economy | Nissan Tiida or similar

Relevant Reviews on EZU Queenstown Airport

Channing Dick

View more >
EZU
QUEENSTOWN AIRPORT(ZQN)
Queenstown
New Zealand
Reviewed: Mon, Oct 14, 2019
About EZU: 6.0 /10
The rental staff were very friendly, but the car was in poor condition. It lacked ABS and was difficult to drive.

Eric Habakkuk

View more >
EZU
QUEENSTOWN AIRPORT(ZQN)
Queenstown
New Zealand
Reviewed: Fri, Feb 19, 2021
About EZU: 10.0 /10
The staff picked us up at the airport and we smoothly completed the rental procedures at the store. They also recommended it’s currently cherry-picking season and told us how to find farms where we could pick cherries.
About QEEQ: 10.0 /10

A.Spedding

View more >
Compact | Toyota Corolla or similar
EZU
QUEENSTOWN AIRPORT(ZQN)
Queenstown
New Zealand
Reviewed: Thu, Feb 24, 2022
“Old vehicle”
About EZU: 6.0 /10
Long wait to get vehicle. Motor not running smoothly, particularly on decent.
About QEEQ: 8.0 /10

G.Doolaub

View more >
Full Size Van | Toyota Alphard 7 Seats Guaranteed model
EZU
QUEENSTOWN AIRPORT(ZQN)
Queenstown
New Zealand
Reviewed: Tue, Oct 5, 2021
About EZU: 7.0 /10
Had an issue with the rear seat and we got another car promptly, was really great When we drop the car, nobody was available at the counter, freak out as would have missed my flight and had to pay for a taxi to drop me at the airport, spent around $30. Not cool....
About QEEQ: 10.0 /10

Eduardo

View more >
Economy | Toyota Yaris or similar
EZU
QUEENSTOWN AIRPORT(ZQN)
Queenstown
New Zealand
Reviewed: Sun, Nov 29, 2020
“Good low budget option”
About EZU: 8.0 /10
The company didn’t have any Toyota Yaris (option I had booked) available and tried to give me a Nissan Tiida instead, I refuse it regarding its size and the lack of ISOFIX for my baby car seat, after a friendly discussion I agreed to have the Nissan Latio. Wouldn’t say it was a big issue. Just a little inconvenience that could be avoided with a better organization. I still recommend it if you need just a cheap rental option.
About QEEQ: 8.0 /10
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