NEW ZEALAND CAR RENTAL REVIEWS

The staff members were polite and made the all the processes easy and stress free

Booking was easy to carry out.

Staff slow

Cars are old and worn out...mine was a hybrid with 200,000 km on it...no wonder the battery was useless

Counter staff was great at answering questions.

The queue at Europcar was very long. In fact, it was the only hire car company with a queue. There was only one person working the counter so, it took almost an hour and we were third in the queue. The staff were friendly but, there was no urgency at all. To be fair to the staff, upon return, I left my mobile in the car. When I went back to retrieve it, they had it at the front desk. This was a big positive. In addition, I believe this is the first time I received the exact car that I was told I would get. This is also positive.

Lovely team. I forgot not to lock the car with the key but to use the remote- and ended up with the burglar alarm going off!!! but the team replied to my phone call immediately and solved the problem. All very good! I really liked the phone holder and multiple cables provided to allow me to use my cellphone for google maps. I thought the steering wheel lock was a bit over the top- maybe good for Shanhai but not really needed in Central Otago!

all good. I decided not to pay for insurance and that was the right decision in my case

Car underwhelmed and was very old, not that great to drive. Service was pretty good from the team other than the fact we weren't able to get a different car.

Fine. Smooth at both ends.

First time user. Was initially skeptical, as booked price was considerably lower than others. However, research online calmed my nervousness about QEEQ--lots of positive reviews. And the entire process could not have been smoother. A satisfied customer!

Super friendly staff - great Car and very helpful when we reported that we had the wrong charging cable in the car (could have been checked prior, though)

Easy service. Very tidy car.

Easy go use interface.

Waited a bit for them to sort out my originally requested vehicle however the one they gave me was just as good if not better.

Easy interface. Always my preference when searching for a car.

Easy and quick service.

Easy interface. My preferred app

Great vehicle. Very spacious and clean car. Definitely recommend for a big family like ours.

Easy interface. Always prefer using this app.

Counter staff was particularly efficient. We arrived at the facility with two other families, and rather than make us wait in a line, their three staff served each of us simultaneously-- at a desk where we could sit down. Quick, easy, and friendly.

Worked very well for finding best available rental price.

Good experience with Europcar. Quick and friendly service both at pickup and drop off.

NEVER AGAIN EUROPCAR! They are saying we returned the car damaged. But we didn't. Anyway, they charged us more than 2000NZD 3 weeks later!!!! Calling them didn't get me anywhere as they only had the information "it's damaged". Sorry. The department responsible for this is not available. Get Europcar out of your system!

The car was fine , not pristine but I was happy with that Thehand over was very rushed as staff wanted to leave for night . A few things were slightly tricky , no manual provided couldn't get bonnet to open to refil washer fluid Had trouble finding fuel cap cover lever first time Was a bit concerned as a solo female dropped her car off just before closing and a large family with young kids also and were told no shuttle available and they were closed. Foreign travellers and left high and dry with no ability or numbers to call for taxi etc and staff not interested to help. I also had trouble with pick up from airport as my flight in was a little late but luckily they did or I would have been scuppered. Im senior and NOT a techy person and had only data on my phone !!!. The shuttle driver was very helpful for me nut not for the other customers. I felt really sorry for them as the actual place is quite far from airport , on an Industrial estate and relatively isolated from public routes etc

Car ran very well

Good booking platform

Rubbish vehicle.

Everything was easy and staff were very efficient

It went ik