Very smooth process

I like Qeeq because of the fully comprehensive insurance policy on offer. When I got to Avis, I decided to purchase the Excess Insurance Waiver. I was told by the person at the Avis desk that it would cost £83 plus VAT for 4 days. I decided to pay that as £100 was worth it not to be faced with a possible excess of £1,500. When it came to signing the contract, I saw that the cost was £144 and not £100. I asked why. I was told that this was "£83 plus VAT". I knew that this was UTTER NONSENSE and that the person behind the desk did not have a clue what they were talking about. It turns out that car breakdown had been added in for £20 without telling me. And then Avis add a "location surcharge" of 20% of all extras added. So there was 20% added onto the £83 waiver insurance and 20% added onto the £20 car breakdown cover. What an ABSOLUTE SCAM!!! I raised this with the manager and the issue was sorted by giving me half a tank of free petrol as compensation for the "location surcharge" which could not be removed. BE VERY (!!!) CAREFUL WITH ANY OF THE CAR HIRE COMPANIES AND THE HIDDEN EXTRAS THAT THEY TRY TO ADD ON

If You have any problem any kind of problem everything becomes a nightmare.

you must Show CLEARLY what to do if any problem appears.

Customer service was excellent - very fast & efficient

車両の状態は良好。不可解なプラス料金オプション的なことはなかった。保証にていてはプラスを勧められたが、no extra insurranceの一言で通じた。 ロンドン ビクトリアコーチステーションの受付カウンターはすぐにわかったが、車両がエレベーターのない立体駐車場の4階で、そこまで、大きなスーツケースを車道のスロープを使って運ばなければいけなかった。 返却がヒースロー空港第5ターミナルで、原則、満タン返しとのことであったが、近くのGSがわからず、給油できなかった。近くのGSの案内（地図等）があれば良かった。

良好

Best experience yet on car hiring.

Excellent service