good service overall but make sure you check the vehicle to avoid any charges on return
anonymous
Spain
Reviewed: Tue, Nov 29, 2022
About Firefly:7.0/10
4 out of 4 desks manned so not long in queue compared to other providers used before. But due to Vehicle having lots of marks and I wanted an agent to come and check it over with me they just told me to take photos but I was not happy with this and they finally sent an agent, so was delayed because of this. I identified 5 new marks which they had not got on their own report
The counter staff were very helpful on arrival and departure. The car was excellent and reliable. A perfect rental !
About QEEQ:10.0/10
First time on the website but will always be my first port of call from now on. Excellent rates and easy to use. Received an email reference extra charges for driving in France which were absolutely as we expected.
The pick up process at the firefly desk at Malaga airport was terrible. Unbelievably slow - over an hour wait - despite me completing all the details in the UK before we travelled. There should be some desks dedicated to prebookings and some for on the spot reservations. The staff desperately tried to sell me more insurance. When I refused, they tried to used scare tactics to add more pressure. After queuing in the airport, I then had to go to another office in the carpark to collect the keys. Having been travelling with three children from 3:30 am, not ideal at all!!
About QEEQ:8.0/10
Very easy to use and book online and very cost effective.
“The seller fooled us! I’ll never go back to this firefly!!”
About Firefly:5.3/10
The seller Fooled us by saying if you take the full insurance you pay 108 but basic insurance you pay 48 . But in the end I paid both ! No one helped me with that but I’ll make sure of speeding my experience to everyone I know !
This was SCAM
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Customer Service
good service overall but make sure you check the vehicle to avoid any charges on return
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