good service overall but make sure you check the vehicle to avoid any charges on return
anonymous
Spain
Reviewed: Tue, Nov 29, 2022
About Firefly:7.0/10
4 out of 4 desks manned so not long in queue compared to other providers used before. But due to Vehicle having lots of marks and I wanted an agent to come and check it over with me they just told me to take photos but I was not happy with this and they finally sent an agent, so was delayed because of this. I identified 5 new marks which they had not got on their own report
Of course there was a surprise fueling charge regardless of weather you chose to return the car full or empty. This charge brought my total for the rental up to $100 for the week. This was still a really good price.
About QEEQ:10.0/10
Price drop protection saved me $20. It was awesome.
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Customer Service
good service overall but make sure you check the vehicle to avoid any charges on return
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