long pick-up

The car was in terrible condition. It wouldn't start after a short drive, and it took three hours to get assistance! Extremely inefficient service! They replaced the car, but it was still a piece of junk! Stick with international chains for car rentals. Future renters, be careful with your choice!

They told us the back seat was dirty when we returned the car. They suggested we clean it ourselves, otherwise, the company would charge a high fee. We were in a hurry to catch a flight, so the receptionist offered to help and only charged us 70 AED for cleaning. We even gave an extra 100 AED as a tip. Later, we found an additional charge of over 100 AED on our credit card for the dirty back seat. This was very disappointing as we couldn't dispute it after leaving.

I was given an upgrade and the car (apart from some minor scratches) was in great condition and had only 5000 kilometers.

Effective and efficient as usual

the car was running over 89000 km have noise on the road mitsubishi small instead of Accent Huyndhy, they accused me of a small damage in the front right while I only drived the car 30 km to the hotel and back. They blocked 2500 AED inspite having full insurance coverage

Like: The new upgeaded car The fast ,polite and proffesional stuf
Dislike: nothing at all