QEEQ does not reflect the ‘actual’ vehicle supplied, after checking in at the car rental counter.
Not sure how important this is as I have never been offered the car specified, as it is normally ‘or similar’
Most times it’s a bit disappointing!
I am very satisfied with this service! From start to finish, every aspect was handled exceptionally well. The staff were extremely friendly and highly professional, making the entire experience very smooth. Both the product quality and the service attitude were impressive. Highly recommended to everyone, and I look forward to visiting again next time!
The customer service was poor. When we booked the car, the information on the rental website indicated that they operate 24 hours a day. Due to a delayed flight, we only arrived at the pick-up point at 10:30 PM. There was an issue with the card during the payment process, which resulted in a high-risk warning, causing the card to be temporarily suspended. After more than an hour of hassle, the customer service representative started showing attitude, becoming increasingly rude, and complaining that we were delaying her from finishing her shift, asking who would pay for her overtime. Even more outrageous was the return process. Although we refueled the car at a gas station 1-2 kilometers from the return point and specifically pointed this out to the inspecting staff, who confirmed it was fine, we still received a bill charging us 200 Rand (approximately 100 RMB) for fuel, claiming an additional 14 liters were added. We had already filled up the tank, so there was no way it needed another 14 liters. I had seen similar feedback on forums before but didn't expect it to happen to me. I will never use this company again, absolutely terrible!
Car was dirty inside. Had old tissues etc on the floor. Was obviously not cleaned properly
About QEEQ:10.0/10
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