I would never use Colusa again. I got a good price online for my rental in Miami. When I got to the counter they did not want me to use my own insurance, even though I had all my insurance info. arguably they gave it to me after putting down a $2500 deposit. I also had to purchase the sun pass for $105. even though I did not need it. they said its company policy. I did not see that anywhere on the rental agreement. I was told by manager that the price I received online was too low and they needed to make money. Worst experience I had renting cars.
the miami sunpass is a ripoff other companies i used in the past were much cheaper and they gave an extremely difficult time insurance wise asking us to prove a hundred things way more than listed on their requirements list
otherwise was enjoyable car was nice and spacious
The car was very poor. The worst I have ever rented. It was dirty, covered in dents. I had to clean the windscreen to be able to drive it. One of the doors did not lock and the general condition of the car was terrible. On picking up it was all about up selling extra insurance and scaring you into buying it. Even although I paid extra when booking. Then up selling toll passes which we bought but don’t think we really needed. The car ended up costing more than double what we were quoted. I will never use this company again. Overall the worst experience or car I have ever rented
There were no problems with the overall condition of the car. We waited over 30 minutes for pick up do to a communication problem. The big issue was the overall cost of the SunPass we were charged $14.99 activation fee per day plus the cost of the tolls(the toll fees were understandable) which cost more than the rental. We were never told of this fee until arrival and were left with no other options. In checking with other rentals they charge up to $4.00 perday for the Sunpass fee. Trying to figure out why we were charged this astronomical fee and with no prior knowledge of it?
Thank You,
George Thomas
Great service and vehicles at an agreeable price. Would definitely book with them again.
About QEEQ:10.0/10
Easy to navigate booking platform allowing to view many prices
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Customer Service
It wasn’t clear and we was obligated to pay more money that was not noted when booking
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