The car was very poor. The worst I have ever rented. It was dirty, covered in dents. I had to clean the windscreen to be able to drive it. One of the doors did not lock and the general condition of the car was terrible. On picking up it was all about up selling extra insurance and scaring you into buying it. Even although I paid extra when booking. Then up selling toll passes which we bought but don’t think we really needed. The car ended up costing more than double what we were quoted. I will never use this company again. Overall the worst experience or car I have ever rented
the miami sunpass is a ripoff other companies i used in the past were much cheaper and they gave an extremely difficult time insurance wise asking us to prove a hundred things way more than listed on their requirements list
otherwise was enjoyable car was nice and spacious
Taken in a van that backed up into a garage in a seedy area with bars on the windows. Then wanted to leave our luggage in the back of the van while we were escorted into the office. They wanted to charge my credit card an extra $2000 in case of damage (not a hold, but a charge). Also they wanted me to get a toll transponder fee of $9.99/day. If not, then they would charge $25 for each and every “pay by plate” toll incurred. The manager spoke no English. The clerk spoke English but was new and had to call him for every step of the transaction. I had enough, cancelled and went back to to the airport to rent with Hertz. It was a total waste of an hour and as two females traveling, a scary experience. I was embarrassed that I had chosen this rental option. And I am out the approximate $20 deposit. Horrible company that misrepresents their fees by offered low rental costs.
There were no problems with the overall condition of the car. We waited over 30 minutes for pick up do to a communication problem. The big issue was the overall cost of the SunPass we were charged $14.99 activation fee per day plus the cost of the tolls(the toll fees were understandable) which cost more than the rental. We were never told of this fee until arrival and were left with no other options. In checking with other rentals they charge up to $4.00 perday for the Sunpass fee. Trying to figure out why we were charged this astronomical fee and with no prior knowledge of it?
Thank You,
George Thomas
Great service and vehicles at an agreeable price. Would definitely book with them again.
About QEEQ:10.0/10
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Customer Service
The car was old dirty and covered in dents.
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